Return Policy
E-juice Returns:
Uptown Vapor does not accept returns on e-liquid for any reason. This is a perishable, consumable item and therefore all sales are final. If you have received a bottle of juice in the wrong flavor, nicotine level, or VG/PG ratio, please contact us within 7 days of receiving your item.
Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a prepaid USPS return label. This is sent to the email address on your account for you to print out and affix to your return package. Once the item is received and processed, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.
Checklist for Returning Your Item
1. Before you can return an item for any reason, you must first contact customer service. Items returned without prior notice will be returned at the sender’s expense.
2. Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged-in-transit returns may be subject to rejection. In the case that we issue a USPS return label for your product, you must use a Flat Rate Priority bubble mailer or the post office may not honor the postage. These may be available from your local post office and can be ordered and delivered to your home at no cost from www.usps.com.
3. Please include the packing slip with your return to ensure the fastest processing once your package arrives. Please allow 2-5 business days after arrival at our facility for your return to be processed or longer if packing slip is not included.
4. Unless an exception has been approved at the time you receive your return label, your return package must be postmarked within 14 days of receiving your prepaid USPS return label.
Packages/Items Damaged in Transit
Should your package be damaged by the shipping carrier in transit to you, do not open it. Instead, please reject the delivery immediately by telling the carrier in person or by returning it to the Post Office immediately, and then contact us. This will clear you of any responsibility, however, this can only be done with unopened packages. If you have already opened it, please contact Uptown Vapor customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the package. At that time, a customer service representative will determine what action should be taken.
Uptown Vapor does not accept returns on e-liquid for any reason. This is a perishable, consumable item and therefore all sales are final. If you have received a bottle of juice in the wrong flavor, nicotine level, or VG/PG ratio, please contact us within 7 days of receiving your item.
Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a prepaid USPS return label. This is sent to the email address on your account for you to print out and affix to your return package. Once the item is received and processed, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.
Checklist for Returning Your Item
1. Before you can return an item for any reason, you must first contact customer service. Items returned without prior notice will be returned at the sender’s expense.
2. Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged-in-transit returns may be subject to rejection. In the case that we issue a USPS return label for your product, you must use a Flat Rate Priority bubble mailer or the post office may not honor the postage. These may be available from your local post office and can be ordered and delivered to your home at no cost from www.usps.com.
3. Please include the packing slip with your return to ensure the fastest processing once your package arrives. Please allow 2-5 business days after arrival at our facility for your return to be processed or longer if packing slip is not included.
4. Unless an exception has been approved at the time you receive your return label, your return package must be postmarked within 14 days of receiving your prepaid USPS return label.
Packages/Items Damaged in Transit
Should your package be damaged by the shipping carrier in transit to you, do not open it. Instead, please reject the delivery immediately by telling the carrier in person or by returning it to the Post Office immediately, and then contact us. This will clear you of any responsibility, however, this can only be done with unopened packages. If you have already opened it, please contact Uptown Vapor customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the package. At that time, a customer service representative will determine what action should be taken.